Case study
Automated Order Processing & Customer Portal
How Netsam built a custom web system that reads incoming order documents with AI, automates order entry, and gives customers a real-time portal.
- Less manual work
- 80%
- Order accuracy
- 99%
- Customer satisfaction
- 2x
The Challenge
Orders arrived as documents that staff re-keyed by hand, and customers had to call or email to find out where an order stood.
The Solution
AI document processing extracts and validates order details, automation posts them to the order system with a person approving exceptions, and a customer portal shows order status in real time.
Results
- Staff handle exceptions instead of re-keying every order.
- Orders are validated before they are posted.
- Customers check status themselves in the portal.
Technology
- AI document processing
- Workflow automation
- Customer portal
- ERP and inventory integration
What’s Next
Extend the portal with reordering and account-based pricing, and connect inventory so stock levels stay consistent across channels.