Industries
Government & Municipalities
Netsam builds public websites and online services for cities, counties, special districts and agencies: accessible pages, agendas and records that are easy to find, and service requests and payments residents can complete online.
Who we work with
- Cities and towns
- Counties
- Special districts and utilities
- Public agencies and boards
What we hear
- Residents call to ask for information the website should answer.
- Agendas, minutes and public notices are hard to find or posted late.
- Accessibility requirements apply to the website, and nobody is sure where it stands.
- Service requests and payments still depend on office visits or paper forms.
What we build
An accessible public website
Plain-language pages organized around what residents need to do.
Web & Content SystemsAgendas, minutes and notices
Published on a schedule, searchable, with prior versions kept.
Web & Content SystemsOnline service requests
Requests routed to the right department, with status residents can check.
AI & Workflow AutomationOnline payments
Utility bills, permits and fees through secure payment providers.
E-Commerce & Platform EngineeringResident assistant
Answers routine questions from your own published content, with a hand-off to staff.
AI & Workflow AutomationHosting, security and continuity
Patching, monitoring, backups and a documented incident process.
Hosting & Managed Infrastructure
Accessible, transparent and secure
- Pages built with WCAG 2.1 AA as the accessibility target and checked before launch
- Records and notices published on a schedule, with prior versions kept
- Payments through secure providers; card data never stored on the site
- Separate staging and production, with changes approved by a named staff member
- Backups, patching and monitoring with a documented incident process
Requirements differ by agency. We work within your security, procurement and records-retention policies.